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Our Service Promise
Our vision is to provide comfort and peace of mind to our customers in the North American HVAC market with compelling solutions created by passionate people.
General Inquiries Form
Have questions about our products and systems? Submit your inquiry here and have all your questions answered!
Self-Help Resources
Text SUPPORT to 6144124545 to receive a link via text message* to our online self-help support resources. Get easy access to manuals, parts diagrams, product details, FAQs, videos, and much more 24/7! *Message and/or data rates will apply.
Customer Suport Phone Number and Operating Hours
Monday – Thursday, 8AM – 6 PM EST, Friday 8AM to 5PM
Residential Tel: 800-283-3787
Commercial Tel: 800-326-1400
Customer Service E-mail Addresses
Parts only: Parts.SalesSupport@us.bosch.com
All Other Residential Products: residential.salessupport@us.bosch.com
Technical Support Hours
Monday – Thursday, 8AM – 6 PM EST, Friday 8AM to 5PM
Extended hours for Electric Tankless Units and IDS/IDP (limited support for rest of products): Monday – Friday 5pm - 7pm EST
Technical Support E-mail Addresses
AC: ac.techsupport@us.bosch.com
Boiler: boiler.techsupport@us.bosch.com
Tankless: tankless.techsupport@us.bosch.com
Furnace: furnace.techsupport@us.bosch.com
Commercial Products, Applications & Engineering
Commercial Products: commercial.salessupport@us.bosch.com
Commercial AC: bosch.fhp.applications@us.bosch.com
Commercial Heating: Heating.BoschApplications@us.bosch.com
Warranty & Returns Support E-mail Addresses
Warranty & Returns: warranty_returns@us.bosch.com
Addresses
65 Grove Street, Watertown, MA 02472
555 NW 65th Court, Fort Lauderdale, FL 33309
50 Wentworth Avenue, Londonderry, NH 03053
Contractor Website